NICE NEVA connector for ABBYY Vantage

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The integration enables organizations to rapidly turn unstructured data contained in scanned documentation into structured data. Developers can receive the results of the processed document using a set of easy to use Library functions.

Vantage pre-trained skills enables contact-center agents to leverage Real-Time Hyper-Automation, for example for automatically processing ID documents during customer interactions, thus enhancing customer experience and improving Average Handling Time and First Time Resolution.

Benefits

  • Improve average handling time
  • First time resolution

Documentation

Documentation

Related skills